CodeCatalyst · AI Consultant · London
We build intelligent AI systems for UK private healthcare practices — handling complaints, patient calls, and CQC compliance automatically, so your clinical team can focus entirely on patients.
CodeCatalyst was founded by a UX designer who spent years studying how people actually work — and realised that most operational problems in healthcare are design problems in disguise.
Built on years of UX design and product strategy — the discipline of understanding how people actually behave, not how systems assume they do. That lens shapes every product we build.
UK private practices were managing complaints on spreadsheets, reception teams were stretched thin, and CQC compliance was entirely manual. Expensive, fragile — and completely solvable with the right AI architecture.
We started with the patient and practice manager experience, then worked backwards to the technology. The result: systems that replace entire operational workflows without requiring any technical knowledge from the practice team.
Our products are designed specifically for independent private practices in London's medical district. Real problems, real solutions — configured for your team, your clinicians, and your patients within days of signing.
Built specifically for UK private healthcare. Not adapted from a generic platform — designed from scratch around how practices actually work.
The Bridge captures every patient complaint — from your website, by phone, or in person — and handles it automatically. AI summarises and categorises the complaint, creates a case in a dashboard, alerts the practice manager, and tracks resolution within CQC's 14-day requirement. No manual data entry. No missed deadlines.
Ava answers every call on your existing practice number, identifies returning patients, checks your live Semble calendar, and books appointments directly into your system — mid-call, in real time. Available 24 hours a day, 7 days a week, in English, Arabic, Spanish, and Mandarin.
Pulse captures every patient enquiry, follows up automatically at 24 and 72 hours, and routes confirmed bookings directly into your calendar. Your business manager reviews a dashboard each morning — everything else runs itself. Weekly performance report delivered every Monday at 8am.
Deploy The Bridge and Ava into your practice. Configured for your team, your clinicians, and your patient base. Live within days, not months.
A structured review of where your practice spends time on manual processes. We identify which workflows can be automated and what that saves you each month.
Complaint handling systems that meet CQC requirements from day one. Audit trails, 14-day tracking, monthly reporting — all built in automatically.
For governing bodies and practice groups looking to deploy AI tools across their membership. White label and endorsed supplier arrangements available.
For practice principals who want to understand how AI fits into their operation before committing. Straightforward advice, no jargon, no sales pitch.
Every system we build is designed around how people actually work — not how an engineer assumed they would. UX is in our foundation, not an afterthought.
Whether you want to see The Bridge or Ava in action, discuss how AI could work in your specific practice, or answer that question — "what is the biggest operational headache in your practice right now?" — we're ready to talk.
AI Practice Optimisation for UK private healthcare. Founded in London. Working with practices, clinic groups, and healthcare governing bodies across the UK.